Octocom

Description

Accelerate response times and boost customer satisfaction. Our AI tackles repetitive tasks, allowing your team to focus on high-value interactions.

Key Features

• AI-powered customer support solution for e-commerce businesses
• Connects with help desks
• Stays up-to-date with product information
• Delivers natural conversations
• Handles initial customer interactions and escalates complex issues
• Seamlessly hands off complex cases to human team members
• Handles inquiries across multiple channels
• Automatically handles a high volume of support tickets
• Provides 24/7 support
• Offers shopping consultant features
• Provides intelligent upselling features
• Resolves a high percentage of queries automatically
• Increases conversion rate
• Increases average order value
• Matches brand voice and delivers instant support
• Proactively solves problems
• Integrates with existing systems and customizes to workflows
• Provides smart analytics and is multilingual
• Integrates with various platforms

Use Cases

• Handle customer support inquiries across various channels like email, Instagram, Messenger, WhatsApp etc..
• Answer product questions and provide recommendations like a shopping consultant].
• Upsell and increase average order value through AI-powered suggestions.

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