Syncly
Engage customers at the right moment Prevent churn
Description
Syncly is a customer feedback analysis platform for the Customer Experience / Support and the Product team. Backed by Y Combinator, SoftBank, 500 Global, and Rebel.
Key Features
- Automatic categorization of customer feedback by platform, app, and version.
- Integration with various channels to gather data from multiple sources.
- Dynamic sentiment analysis to identify critical unresolved issues and monitor customer sentiment trends.
- Fluid taxonomy and auto-tagging to easily categorize customer feedback.
- Auto prioritization and reporting to assess top negative responses and visualize customer trends.
- Invite your team to collaborate.
Use Cases
- Syncly helps businesses surface real customer pains from everyday customer communication by using AI-powered insights.
- It can automatically categorize customer feedback from chats, emails, reviews, calls, and surveys.
- This helps businesses identify the underlying drivers of negative customer experience and minimize churn.
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Details
- Category: Customer Support
- Industry: E-commerce
- Access Model: Open Source
- Pricing Model: Free
- Created By: Syncly